Pre-approval is required on all returns. Once approved we will provide instructions for the return process.
Refunds are granted via PayPal to avoid chargeback fees or the refund can be returned to your credit card for a 3% chargeback fee.
Refunds are given once products are returned and then inspected. Opened supplements, refrigerated supplements or special orders cannot be refunded.
Supplements (non-special order, unopened and non-refrigerated items) may be returned with a 15% restocking fee of the purchase price for store credit once products are returned.
All supplement returns must be requested within 30 days of the invoice date and returned no later than one week after the return window of 30 days.
Prepaid tests and lab read fees can be returned for credit within 30 days of the invoice date and returned no later than one week after the return window of 30 days for a 15% restocking fee.
All ingredients for Dr. J’s supplements can be found in the store as well. It’s the patient’s responsibility to make sure there are no specific allergens in the supplements before they are shipped, the best time to address this is during the supplement program design. If products are sent and allergies are found after the fact, the above return policy applies.
The clinic is not responsible for issues with shipping as long as the products are sent to the address approved by the patient in the previous invoice. The patient is responsible to make arrangements with the delivery services if there is an issue with the package, this includes lost and stolen packages as well.
The entire contents of this website are based upon the opinions of Dr. Justin Marchegiani unless otherwise noted. Individual articles are based upon the opinions of the respective author, who retains copyright as marked. The information on this website is not intended to replace a one-on-one relationship with a qualified health care professional and is not intended as medical advice. It is intended as a sharing of knowledge and information from the research and experience of Dr. Justin and his community. Dr. Justin encourages you to make your own health care decisions based upon your research and in partnership with a qualified healthcare professional. These statements have not been evaluated by the Food and Drug Administration. Dr. Marchegiani’s products are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using any products.