What is the Just in Health Wellness Clinic return policy?

• Pre-approval is required on all returns. Once approved we will provide instructions for the return process.
• Refunds are granted via PayPal to avoid chargeback fees or the refund can be returned to your credit card for a 3% chargeback fee.
• Refunds are given once products are returned and then inspected. Opened supplements, refrigerated supplements or special orders cannot be refunded.
• Supplements (non-special order, unopened and non-refrigerated items) may be returned with a 15% restocking fee of the purchase price for store credit once products are returned.
• All supplement returns must be requested within 30 days of the invoice date and returned no later than one week after the return window of 30 days.
• Prepaid tests and lab read fees can be returned for credit within 30 days of the invoice date and returned no later than one week after the return window of 30 days for a 15% restocking fee.
• All ingredients for Dr. J’s supplements can be found in the store as well. It’s the patient’s responsibility to make sure there are no specific allergens in the supplements before they are shipped, the best time to address this is during the supplement program design. If products are sent and allergies are found after the fact, the above return policy applies.
• The clinic is not responsible for issues with shipping as long as the products are sent to the address approved by the patient in the previous invoice. The patient is responsible to make arrangements with the delivery services if there is an issue with the package, this includes lost and stolen packages as well.