FAQs


Background/Communication

Dr. Justin is not a medical doctor; he does not service medical emergencies, diagnose or issue protocols for any specific diseases. If you have a medical emergency, you must contact your primary care physician or dial 911.

We completely understand that many times, prioritizing a wellness plan requires major life changes. Our advice is to start one product at a time and take one day at a time. Often keeping a health journal allows one to stay on track and also shows the progression that we often forget when we need a little inspiration.

Dr. Justin is a very caring doctor. He is deeply passionate about empowering people to take back their health and live fully balanced happy lives. He found his way to his career through his own health challenge and knows what it’s like to have a chronic health condition. In working with thousands of patients, he practices kindness and understanding through all of his interactions. Please see our testimonial page of our website for feedback from many of his patients.

Dr. Justin and the office staff are committed to responding within 48 hours.

Dr. Justin is happy to answer brief questions via email you may have about your protocol or symptoms. If it is a complex question which requires further back and forth communication, Dr. Justin will recommend scheduling a 15 min. consult.

Consultation Process

Dr. Justin is currently not accepting any new in-person consultations requests.

1-15 minute consultation: Troubleshoot any issues with your functional medicine program. This appointment type does not provide enough time to review lab work. 15-30 minute consult: This consult is designed for questions regarding diet, lifestyle and the supplement program. 1 lab test maybe reviewed if time permits. 30-45 minute consult: This consult is designed for questions regarding diet, lifestyle and the supplement program. 2-3 labs test maybe reviewed during this time. 60 minute consult: This consult is designed for questions regarding diet, lifestyle and the supplement program. 3-4 labs test maybe reviewed during this time. *Patients are charge for the time block used not the time scheduled.

Please scan or fax your paperwork to the office at office@justinhealth.com. We cannot accept any pictures of documentation taken via cell phones.

Depending on the type of test, the samples required are saliva, urine or stool. All tests are completed by the client through easy test kits that are self-administered in the comfort of your own home. Dr. Justin does not do any blood tests.

Dr. Justin has learned over many years that the accuracy of your lab findings and the quality of the professionals performing the lab tests is the key to you uncovering what’s going on. Quality is not equal across all lab companies. Many times we see “normal” test results from regular lab companies and our lab tests find many “functional” problems. The lab companies used by Dr. Justin have the highest testing standards and the most consistent lab results year after year. These are not replacements for regular medical tests, these tests are only used to detect “functional” issues rather than medical problems and aren’t meant to diagnose or recommend protocols for diseases. We are attempting to detect problems with the functioning of organ systems prior to the onset of a disease.

Dr. Justin carries his own line of high quality supplements which have been formulated to achieve the best results in the right specified dosages. If you want to do your own research on different supplements, we welcome you to do so but we do not provide any other recommendations nor advise on other specific blends or brands. If you purchase other supplements from other manufacturers, please research carefully. Not all ingredients are equal.

Our authorized laboratories are only able to sell test kits to licensed practitioners. Dr. Justin uses specific lab tests from small lab companies that exclusively offer functional medicine tests. Larger national labs and local hospital based labs are not helpful for these types of highly specialized tests.

Dr. Justin does all lab review sessions and will design your protocol during your lab results consultation. The rest of our team helps with follow up, nutritional and lifestyle coaching as well as with disseminating all of our health and wellness educational information.

The results of your lab test(s) will be sent to Dr. Justin 2 to 4 weeks after mailing your specimens to the lab. After evaluation we will contact you to schedule a follow up appointment to review your results with Dr. Justin and he will recommend a wellness protocol.

The number of labs recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them, but the range is 1-4 lab tests.

The number of labs recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them, but the range is 1-4 lab tests.

Each person will receive a copy of both Dr. Justin’s books, educational material on health and nutrition and a 12 week step-by-step resource guide (videos/recipes, etc.) to assist in your health journey.

We encourage clients to book 2 weeks in advance. Depending on the time of the year, we can usually schedule a new patient or lab results appointment within 1-2 weeks of the requested time.

The fastest and easiest way to schedule an appointment is by using our online scheduler: Click Here to Make an Appointment The earliest available appointments will always be posted online first. You can always call the office to get on the waiting to get a sooner appointment (512) 535-1817

1-15 minute consultation: Troubleshoot any issues with your functional medicine program. This appointment type does not provide enough time to review lab work. 15-30 minute consult: This consult is designed for questions regarding diet, lifestyle and the supplement program. 1 lab test maybe reviewed if time permits. 30-45 minute consult: This consult is designed for questions regarding diet, lifestyle and the supplement program. 1-2 labs test maybe reviewed during this time. 60 minute consult: This consult is designed for questions regarding diet, lifestyle and the supplement program. 2-3 labs test maybe reviewed during this time. *Patients are charge for the time block used not the time scheduled.

Cost / Insurance

There are no family discounts; however, for couples we can offer joint consultations of 1 hour to cover both people. For children of existing clients the initial consultation can be discounted. Please contact the office for more details.

The new patient consultation is an assessment of your health and recommendations on what tests are required to understand the state of your body systems. The new patient consultation fee does not include any follow ups, test kits or supplements. It does include extensive wellness resources including videos, books and handouts.

It depends on how many test kits are recommended (typically 1-4) but we always recommend that if there are any budgetary concerns, clients start with their first test.

There are no discounts available at this time.

We do not bill insurance companies; it is up to each individual to determine whether their insurance plan provides reimbursement for consultations, supplements and lab tests. With certain labs we help facilitate the lab company billing the patient’s insurance. If there are any issues with the billing, it is the patients responsibility to contact the lab to address the matter.

Per your request, we will provide a superbill to you that lists CPT and diagnosis codes that you may submit to your insurance company. Our superbills provide the codes for consultations and lab tests. Most insurance companies will not reimburse for supplements. Please note that we cannot guarantee reimbursement. This will depend on your individual plan.

If you are unable to keep your scheduled appointment, please notify our office a minimum of 48 hours before your scheduled time or you may be charged for that appointment. New Patient Consultations may be charged in full if the cancellation policy is not followed. Dr. Justin has patients waiting a month to be seen, and a missed appointment takes time away from someone else. As a courtesy, our office will email you to confirm your appointment 3 day in advance.

Payment is due at time of consultation. If paying by credit card, the card number is required to be on file with our office prior to the consultation. Checks are accepted if received prior to the consult.

Methods of payment are: Digital Checks (no mailed checks), Visa, MasterCard, HSA, Flex-savings, Discover or debit card.

Depending on the protocol created by Dr. Justin, the estimated total cost starts at approximately $100 and depends on the length of the program.

Depending on the lab test, the cost is $200-400 per lab kit and you can always start a program just by ordering a single test.

New patient initial consultation: 45-60 minutes for $299 All follow up consultations are in 15 min time blocks. 1-10 min: $50, 15-30 min: $100, 30-45 min: $150, 45-60 min: $200 *All consultations will be billed for the actual time block used.

Scenario 1: Certain labs Dr. Justin runs are specialty labs and are purchased via cash. These cash based labs don’t have any additional lab read fees associated with them. Certain lab test Dr. Justin orders, the lab company can help facilitate the billing of the insurance for the patient, which provides a savings. The lab read fee is designed to cover the cost of the extra time from Dr. Justin and administration from the staff to help provide this savings to the patient. Scenario 2: If any labs are ordered outside of the office based on Dr. Justin’s recommendation and are brought back for him to review, a lab read fee will be charged.

Products/Shipping

Orders are shipped by regular USPS, or UPS ground unless faster delivery is requested. If requested, we can also send you the tracking number as well.

Our office ships within 24 hours of receipt of your online order unless stated otherwise. This excludes Saturdays, Sundays and holidays.

Pre-approval is required on all returns. Supplements (unopened and non-refrigerated items) may be returned with a 15% restocking fee of the purchase price for store credit. Returns do not include shipping and handling. No supplement returns will be accepted after 30 days. Special orders and refrigerated products are non-returnable. Prepaid tests can be returned for credit within 1 months of purchase.

The quickest and easiest way to order supplements or test kits is via our online store. You will receive a password from our office via email in order to gain access to the store.

Program Overview

Functional Medicine, rather than targeting individual symptoms, focuses on the optimal functioning of the entire body and its organs. It addresses the underlying causes of disease, using a systems-oriented approach in partnership with understanding the conditions and history in which the disease manifested. Genetic, environmental and lifestyle factors all have a direct influence of long-term health and chronic health issues.

Dr. Justin’s Method is a functional medicine lab based health approach focused on addressing five common conditions – weight gain, fatigue, depression, female hormone and digestive problems – through restoring the 3 main body systems: hormones, digestion and detoxification.

Results vary by each person. Some people feel dramatic improvement within the first month, others may take a bit longer. Our standard programs are for a minimum of 6 months. Remember, your body didn’t fail overnight. Years of stress and illness takes its toll and it takes a proper amount of time to restore. On average it takes one month of repair for each year you’ve suffered from a specific problem.

Dr. Justin’s Method addresses the 5 most chronic symptoms of weight gain, fatigue, depression, hormone imbalances and digestive problems that are typically misunderstood/misdiagnosed by conventional medicine practitioners who attempt to address the symptoms, not the root cause/damaged system. Dr. Justin’s Method is a lab-based natural health protocol that tests and identifies the dysfunction of the 3 core main body systems. Typically these 3 main systems have become compromised long BEFORE the symptoms appeared. The lab tests are used to determine the required natural support needed to rebalance your body back to its normal state.

Dr. Justin’s adrenal protocol has been tested and proven with 10 years of clinical experience by over 2,000 patients. With that said, it depends on the diligence of each client in following their daily protocol and making lifestyle changes that only they can be responsible for implementing. Dr. Justin is committed to assisting and empowering his clients to take back their health and experience life changing results if they are committed to doing so as well.

Protocols

These are natural, plant based products that support and balance the adrenal glands and are combined into customized wellness plans based on individual lab results.

Depending on the results of your lab tests, Dr. Justin uses different combinations of DHEA, pregnenolone, and all of the herbs, antioxidants, vitamins and minerals required for adrenal recovery.

While retesting isn’t required, it is recommended that a client retest at the 6 month mark to measure improvement and adjust protocols if needed. Once a client has achieved their desired health results, we recommend annual testing to ensure your body systems continue functioning at their best.

Initial programs range anywhere from 3-6 months depending on the degree of your health condition.

The goal of the Justin Method is to mimic the body’s natural reproduction of its own hormones and we only use products that naturally occur in the body to restore your internal production of adrenal hormones.

Content on this website is not considered medical advice. Please see a physician before making any medical or lifestyle changes.
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