No need to worry, our invoicing system adds late fees automatically, and they’re easy to avoid. If you contact us within two business days after your consult to request changes, no late fee will apply.

If you’d like to hold off on supplements or labs (consults excluded), we’re happy to move them to a separate invoice you can pay when the timing works better for you. Just keep in mind that labs and supplements ship once payment comes through.

You can also ask Dr. J during your consult to leave supplements or labs off your invoice and order them later through our shop: www.justinhealth.com/shop

For new patients, we waive the first late fee as a one-time courtesy. The full policy is in the cover letter that comes with every emailed invoice. If you reached out within the two business day window and still see a late fee on your invoice, we will gladly remove it.

Why we have this policy:

• It encourages timely payment, just like an in-person visit.
• It keeps labs, supplements, and follow-up care on track while Dr. J’s recommendations are still fresh.
• It cuts down on rescheduling and delays in your care.

If you have any questions, let us know.