Why did I receive a late fee on my invoice?

Late fees are added automatically by our invoicing system, but please don’t worry. As long as you let us know within the first two business days that you need to make adjustments, no late fees will be charged.

If you need to delay supplements or labs (excluding consults), we’re happy to split them into separate invoices that you can pay at a later time that works for you. Labs and supplements ship once payment is received.

You can also ask Dr. J during your consult to leave supplements or labs off your invoice and order them later at your convenience through our shop:
www.justinhealth.com/shop

For new patients, we always waive late fees as a one-time courtesy. Our late fee policy is outlined in the invoice cover letter that accompanies every emailed invoice. Late fees begin two business days after the consult, but they do not apply if you contact our office within those first two business days to request changes. If you reached out within that window and still see a late fee, just email us, and we will gladly remove it.

This policy helps us:

• Encourage timely payment, similar to an in-person visit.

• Keep labs, supplements, and follow-up care moving forward while recommendations are still fresh.

• Reduce extra follow-ups, rescheduling, and delays in care when payments or supplement start times are delayed.