How much time do I have to cancel or change a scheduled consultation – Missed consult

If you are unable to keep your scheduled appointment, please notify our office a minimum of 72 hours before your scheduled time or you may be charged for that appointment. New Patient Consultations may be charged in full if the cancellation policy is not followed. Dr. Justin has patients waiting a month to be seen, and a missed appointment takes time away from someone else.

Just a friendly reminder, if you are having are a difficult time canceling or rescheduling your appointment online, you are more than likely inside of the 72 hours cancelation window of your appointment, where the software shuts down your ability to move the appointment

Please make sure you are receiving confirmation and reminder emails regarding your appointments. If not please mark these appointments on your calendar manually to ensure you can attend. You can also mark these emails as friendly to increase the chance that you will receive them.

As a courtesy, our scheduling service will email you an appointment reminder the day the appointment is made and 1-7 days in advance before your consult. We can not guarantee patients will receive these reminders because of email and spam filters. Not receiving a reminder email is not an acceptable excuse for a missed consultation.