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Terms Of Service

UPDATED 11/2019

Because the Web is an evolving medium, we may need to change our Terms of Services & Privacy Policy at some point in the future, in which case we’ll post the changes to the Terms of Services & Privacy Policy on this website and update the Effective Date of the policy to reflect the date of the changes. By continuing to use the Site after we post any such changes, you accept the Terms of Services & Privacy Policy as modified.

JUST IN HEALTH PRIVACY POLICY:

We respect your right to privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information provided to Just In Health will be held with the utmost care, and will not be used in ways that you have not consented to. If you have any questions, please don’t hesitate to let us know.

WELLNESS SUPPORT WITH DR. JUSTIN:

  • Dr. Justin is not a medical doctor; he does not service medical emergencies. If you have a medical emergency, you must contact your primary care physician or dial 911!
  • Please contact the office if you are not clear on any of our policies or procedures.
  • Dr. Justin is not providing you Chiropractic treatment.
  • Dr. Justin does not treat or diagnose any medical disease. Dr. Justin’s work is to help support physical and chemical stress imbalances, with the goal of promoting wellness.
  • Patients are seen via phone or virtual mediums like Skype or face-time, need to realize there are physical limitations of not seeing the doctor in person. Due to these physical limitations, it’s important that a patient has seen their primary care physician within the last year in person to rule out any disease pathologies as well assess any health issues that may be limited via a virtual assessment.

COMMUNICATION OUTSIDE OF SCHEDULED CONSULTS:

  • Many people now use email as a primary way to communicate with others. We appreciate that email can be a great way to ask a quick question or clarify something from your last visit or share with us how you are doing. Yes or no questions are best with email correspondence. A question that doesn’t involve a back on forth dialogue that can be answered in 1-2 sentences is also acceptable.
  • We have found through experience, however, that email is often not the best way to deal with more treatment-oriented questions and decisions such as questions regarding your medical issues, changes in your symptoms, or complex requests. Instead, in these cases please schedule an appointment so your doctor will have time set aside to directly hear and address your concerns. If there is no time available on the calendar for a troubleshoot consult, please email and call the office so we can find a time to squeeze you in.
  • If you have sent us an email and have not heard back from us after several days, please follow up with a phone call.
  • Dr. Justin is not a medical doctor, for any medical emergencies please call 911. If you are in need of refills on prescription medication, please see the original prescribing physician.

CANCELLATION POLICY:

  • If you are unable to keep your scheduled appointment, please notify our office a minimum of 72 hours before your scheduled time or you may be charged for that appointment. New Patient Consultations may be charged in full if the cancellation policy is not followed. Dr. Justin has patients waiting a month to be seen, and a missed appointment takes time away from someone else.
  • Cancellations need to be made on our online software only (Full Slate). We will allow one time cancellations via email to the office (office@justinhealth.com). Texting Dr. J’s direct line or Skype are not monitored and are not accepted methods of cancellation.  For instruction on how to cancel or reschedule your appointment, please click here.
  • Please make sure you are receiving confirmation and reminder emails regarding your appointments. If not please mark these appointments on your calendar manually to ensure you can attend. You can also mark these emails as friendly to increase the chance that you will receive them.
  • As a courtesy, our scheduling service will email you an appointment reminder the day the appointment is made and 1-7 days in advance before your consult. We can not guarantee patients will receive these reminders because of email and spam filters. Not receiving a reminder email is not an acceptable excuse for a missed consultation.
  • If the Doctor is running late you must be available for the entire time of the consult. The Doctor may be running late with his previous patient, you will be charged a missed consult fee equal to the value of the consult if you are not available.

CONSULT FEES:

  • New patient initial consultation (with new patient coordinator): $325.
  • New patient consultation with Dr. J $399.
  • After hour consults are available for $100 more. New patient consults may be shorter or longer depending on patients questions and issues.
  • Nutrition consults with a nutritionist are available for 30-45 minutes for $175
  • All follow up consultations (For existing patients only) are billed in 15-minute blocks.
    • 45-60 minute followup: $299
    • 30-45 minutes followup: $225
    • 15-30 minutes followup $150
    • 1-15 minutes followup $80

Payment is due at the time of consultation. A late fee of $5 per day will be applied to bills unpaid after 48 hours (see below).

Methods of payment are: Check or money order (in advance) Visa, MasterCard, Discover or Debit.

*Follow up consultations will be billed for the actual time block used, not the time block you schedule. Many patients underestimate how much time is needed to address their concerns.

LATE FEES: 

If you need to adjust your invoice, don’t worry you will not be charged any late fees as long as you let us know you need to make adjustments in the first 2 business days of receiving it. If you need to delay any of the products or labs (not including consults) we can break them up into separate invoices that can be paid at a later date of your choosing. Labs and supplements will ship once they have been paid.

We always waive late fees as a one time courtesy for new patients. When you read the invoice cover letter that goes out with every emailed invoice, the late fee policy is very transparent. The late fees start 2 business days after the consult and do not apply if you reach out back to the office in the first 2 business days to make any adjustments. If you have reached out to the office within 2 business days and received a late fee, just email us and we can waive it for you.

The policy is here for a few reasons.

1. To make sure we collect payment in a timely manner. In a physical setting, the payment would take place immediately after the consult.
2. To ensure the timing and sequencing of care in regards to labs, supplements and follow-up consult rescheduling. Also, many patients have information about their invoice top of mind right after their consult, the longer patient’s wait to pay, the greater chance they forget why they are being prescribed certain supplements or lab tests in their protocol. This then requires the need to schedule additional follow up consults so the patient can be refreshed on the rationale of their protocol.
3. To prevent staff time from being spent rescheduling, answering questions and accommodating patients who have delayed payment.

Since we added this policy it solves the issues above. Thank you.

INFORMATION RESALE:

  • Just In Health does not sell, rent, loan, trade, or lease any personal information collected at our site, including membership forms or e-mail lists.

WEBSITE DATA:

  • Just In Health analyzes our website logs to improve the value of our website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

EMAIL PRIVACY:

  • Just In Health maintains e-mail lists. To keep our customers and members informed. Individuals must affirmatively request to join our mailing lists. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.

RETURN/EXCHANGE POLICY:

  • All products sales on www.JustInHealth.com are final and binding.

RECORDED PRODUCTS: 

  • Due to the nature of Dr. Justin’s educational materials, no returns will be accepted. All sales of recorded materials are final, without exception.

SUPPLEMENT SHIPPING POLICY 

  • Shipping for supplements that aren’t special orders are free for all orders greater than $199 in the intercontinental USA.  Orders that are not special orders under $199 have a $10.50 flat rate shipping fee.
  • The clinic is not responsible for issues with shipping as long as the products are sent to the address approved by the patient in the previous invoice. The patient is responsible to make arrangements with the delivery services if there is an issue with the package, this includes lost packages as well.
  • All international orders will be charged on a separate invoice after the order has been shipped due to their price varying based on their distance and weight.
  • If you do not receive an invoice within 24 hours after your consult, please email the office so you can confirm that you have received it. From time to time invoices may go to the spam folder, or an incorrect email address may be on file. It is the patient’s responsibility to make sure they are receiving all of the office’s emails.
  • All ingredients for Dr. J’s supplements can be found in the store as well. It’s the patient’s responsibility make sure there are no specific allergens in the supplements before they are shipped, the best time to address this is during the supplement program design. If products are sent and allergies are found after the fact, the above return policy applies.

RETURN POLICY & REFUNDS:

  • Pre-approval is required on all returns. Once approved we will provide instructions for the return process.
  • Refunds are granted to active patients via a store credit that can be used for any future purchases. If a patient is discontinuing care, the refund can be sent via PayPal to avoid chargeback fees. The refund can also be returned to the purchaser’s credit card for a 3% charge-back fee.
  • Refunds are given once products are returned and then inspected. Opened supplements, refrigerated supplements or special orders cannot be refunded.
  • Supplements (non-special order, unopened and non-refrigerated items) may be returned with a 15% restocking fee of the purchase price for store credit once products are returned.
  • All supplement returns must be requested within 30 days of the invoice date and returned no later than one week after the return window of 30 days for a 15% restocking fee.
  • Prepaid tests and lab read fees can be returned for credit within 30 days of the invoice date and returned no later than one week after the return window of 30 days for a 15% restocking fee.
  • All ingredients for Dr. J’s supplements can be found in the store as well. It’s the patient’s responsibility to make sure there are no specific allergens in the supplements before they are shipped, the best time to address this is during the supplement program design. If products are sent and allergies are found after the fact, the above return policy applies.
  • The clinic is not responsible for issues with shipping as long as the products are sent to the address approved by the patient in the previous invoice. The patient is responsible to make arrangements with the delivery services if there is an issue with the package, this includes lost and stolen packages as well.
  • There are no refunds for any serviced consultations.

WARRANTY INFORMATION AND DEFECTIVE PRODUCTS: 

  • Products manufactured by Dr. Justin carry a 30-day limited warranty against defects. Any products missing from your order must be reported within the first week of receiving the order.

PRODUCTS PURCHASED FROM RE-SELLERS: 

  • If you purchased a Dr. Justin product from any re-sellers, then you must handle the return directly through them.
  • We accept Visa, MasterCard, or Discover or digital check via or Quick-books. All payments must be made in U.S. funds.
  • All orders must be pre-paid.
  • Prices subject to change without notice.
  • Payment is due at the time of consultation via emailed invoices and text reminders. A late fee of $5 per day will be applied to bills unpaid after 48 hours. This prevents delays in patient care.
  • Methods of payment: Visa, MasterCard, Discover or Debit. E-check via online invoice.
  • All consultations are timed from the time the appointment begins; you will only be billed for the actual time block used. This also includes new patient consultations.

SHIPPING & HANDLING:

  • Within the mainland, U.S. orders are shipped via USPS Ground or Priority Mail, unless otherwise requested. If you require your order quickly, please ask for request expedited shipping to ensure your products arrive sooner.
  • Extra charges apply for orders shipped to International countries as well as  Hawaii and Alaska. Please e-mail if you have questions.
  • International orders are shipped by USPS Mail International Priority. Please contact the office for any international shipment requests. If you require expedited shipping, please e-mail for UPS Expedited Worldwide shipping charges. International shipping fees will be charged on a separate invoice once distance and weight costs can be calculated.
  • The clinic is not responsible for issues with shipping as long as the products are sent to the address approved by the patient in the previous invoice. The patient is responsible to make arrangements with the delivery services if there is an issue with the package, this includes lost or stolen packages as well.
  • The clinic is not responsible for any packages seized by customs.
  • Products manufactured by Dr. Justin carry a 30-day limited warranty against defects. Any products missing from your order must be reported within the first week of receiving the order.

SUPER-BILLS:

  • All receipts given at checkout contain CPT codes and ICD 10 codes that that can be submitted to your insurance company for reimbursement. The easiest way to do this is by calling the customer service number on the back of the insurance card to receive instructions regarding the submission of your claim.
  • The Doctor is not responsible for any insurance claims that are not reimbursed.  Any in-depth paperwork that requires that Doctor to fill out will be charged to the patient at the doctor’s hourly rate.

*All policies and procedures are subject to change. Any patient working with the clinic must adhere to all terms, policies, and procedures unless individual accommodations are made. If you have any questions please let the clinic know.

The entire contents of this website are based upon the opinions of Dr. Justin Marchegiani unless otherwise noted. Individual articles are based upon the opinions of the respective author, who retains copyright as marked. The information on this website is not intended to replace a one-on-one relationship with a qualified health care professional and is not intended as medical advice. It is intended as a sharing of knowledge and information from the research and experience of Dr. Justin and his community. Dr. Justin encourages you to make your own health care decisions based upon your research and in partnership with a qualified healthcare professional. These statements have not been evaluated by the Food and Drug Administration. Dr. Marchegiani’s products are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using any products.