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Terms Of Service

UPDATED 12/2023

Because the Web is an evolving medium, we may need to change our Terms of Services & Privacy Policy at some point in the future, in which case we’ll post the changes to the Terms of Services & Privacy Policy on this website and update the Effective Date of the policy to reflect the date of the changes. By continuing to use the Site after we post any such changes, you accept the Terms of Services & Privacy Policy as modified.

JUST IN HEALTH PRIVACY POLICY:

We respect your right to privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information provided to Just In Health will be held with the utmost care, and will not be used in ways that you have not consented to. If you have any questions, please don’t hesitate to let us know.

WELLNESS SUPPORT WITH DR. JUSTIN:

  • Dr. Justin is not a medical doctor; he does not service medical emergencies. If you have a medical emergency, contact your primary care physician or dial 911!
  • Please get in touch with the office if you are unclear on any of our policies or procedures.
  • Dr. Justin is not providing you with Chiropractic treatment.
  • Dr. Justin does not treat or diagnose any medical disease. Dr. Justin’s work is to help support physical and chemical stress imbalances with the goal of promoting wellness.
  • Patients who are seen via phone or video need to realize there are physical limitations of not seeing the doctor in person. Due to these physical limitations, it’s important that a patient has seen their primary care physician in the last year for an in-person visit to rule out any disease pathologies as well as assess any health issues that may be limited via a virtual assessment. By signing below, I agree that I have and or will see a primary care physician, if I haven’t yet, for an in-person consultation and examination.

COMMUNICATION OUTSIDE OF SCHEDULED CONSULTS:

  • Many people now use email as a primary way to communicate with others. We appreciate that email can be a great way to ask a quick question, clarify something from your last visit, or share with us how you are doing. Yes or no questions are best with email correspondence. A question that doesn’t involve a back-and-forth dialogue that can be answered in 1-2 sentences is also acceptable.
  • We have found through experience, however, that email is often not the best way to deal with more treatment-oriented questions and decisions such as questions regarding your medical issues, changes in your symptoms, or complex requests. Instead, please schedule an appointment in these cases so your doctor has time to hear and address your concerns directly. If there is no time available on the calendar for a troubleshooting consult, please email and call the office so we can find a time to squeeze you in.
  • If you have sent us an email and have not heard back from us after several days, please follow up with a phone call.
  • Dr. Justin is not a medical doctor, for any medical emergencies, please call 911. If you need refills on prescription medication, please see the original prescribing physician.

CANCELLATION POLICY:

  • If you cannot keep your appointment, please reschedule online using the clinic's email software. For additional instructions, click here. The office requires at least 3 business days before your scheduled consult is canceled. A missed consult fee equal to the value of the appointment time scheduled will be charged.
  • Cancellations must be made on our online software only (Full Slate) or by email. Texting Dr. J’s direct line via Skype, WhatsApp, or any other non-email medium is not monitored and is not an accepted cancellation method.  For instructions on how to cancel or reschedule your appointment, please click here.
  • Please make sure you are receiving confirmation and reminder emails regarding your appointments. If not, please manually mark these appointments on your calendar to ensure you can attend. You can also mark these emails as friendly to increase your chance of receiving them.
  • As a courtesy, our scheduling service will email you an appointment reminder the day the appointment is made and 1-7 days in advance before your consult. We can not guarantee patients will receive these reminders because of email and spam filters. Not receiving a reminder email is not an acceptable excuse for a missed consultation.
  • If the Doctor is running late, you must be available for the entire consult. The Doctor may be running late with his previous patient; you will be charged a missed consult fee equal to the value of the consult if you are not available.

CONSULT FEES:

  • New patient initial consultation (with new patient coordinator): $325.
  • New patient consultation with Dr. J $399.
  • After-hour consults are available for $100 more. New patient consults may be shorter or longer depending on patients questions and issues.
  • Nutrition consults with a nutritionist are available for 30-45 minutes for $175
All follow-up consultations (For existing patients only) are billed in the block increments below.
  • 45-60 minute follow-up: $299
  • 30-45 minutes follow-up: $225
  • 1-30 minutes follow-up $150

Payment is due at the time of consultation. A late fee of $5 per day will be applied to bills unpaid after 48 hours (see below).

Payment methods are: Check or money order (in advance) Visa, MasterCard, Discover or Debit.

*Consultations will be billed for the actual time block used, not the time block you schedule. Many patients underestimate how much time is needed to address their concerns. The doctor will focus on treating the patient and cannot manage the patient's time.

The patient is responsible for payment for all services rendered to them. If care is suspended or terminated for any reason, any fees for services rendered thus far, including missed consult fees, will be immediately due and payable. Just In Health reserves the right to charge the credit card on file if payment is not made in a timely manner. Any unpaid invoices for services rendered will be sent to collections.

LAB TESTS:

The results of your lab tests will be sent to Dr. Justin within 2 to 4 weeks after mailing your specimens to the lab. Dr. Justin will evaluate the results. After evaluation, you will be contacted to schedule a follow-up appointment. All lab test are super billed so patients can submit to their insurance for potential reimbursement. Any labs purchased outside of the clinic where Dr. J has to do an in-depth interpretation, a separate lab interpretation fee will be charged.

Some patients may have copious labs for Dr. J to review at the new patient consult. Dr. J can review 1-3 shorter lab tests within the new patient consult. There may be a lab interpretation fee between $100-$300, depending on the number of lab pages, to set aside time to review labs before the new patient consultation or follow-up consultation.

LATE FEES: 

Our invoicing software automatically adds late fees, but If you need to adjust your invoice, don’t worry. You will not be charged any late fees if you let us know you need to make adjustments in the first couple of business days of receiving it. If you need to delay any of the supplements or labs (not including consults), we can break them up into separate invoices that can be paid at a later date of your choosing. Labs and supplements will ship once they have been paid.

You can also ask the doctor to leave supplements or labs off your invoice during your consult, and you can go online and order them at your leisure at www.justinhealth.com/shop.

We always waive late fees as a one-time courtesy for new patients. The late fee policy is very transparent when you read the invoice cover letter with every emailed invoice. The late fees start two business days after the consult and do not apply if you reach out back to the office in the first two business days to make any adjustments. If you have contacted the office within two business days and received a late fee, email us, and we can waive it for you.

WHY WE HAVE A LATE FEE POLICY?

  1. To ensure payments are collected in a timely manner. In a physical setting, payment would take place immediately after the consult.
  2. To ensure the timing and sequencing of care regarding labs, supplements, and follow-up consult rescheduling. Also, many patients have information regarding their invoices at the top of their minds right after their consult. The longer a patient waits to pay, the greater chance they forget why they are being prescribed a particular supplement or lab test in their protocol. This then requires the need to schedule additional follow-up consults so the patient can be refreshed on the rationale of their protocol.
  3. To prevent staff time from being spent chasing after late invoices, rescheduling patients, answering questions, and accommodating patients who have delayed payment.

INFORMATION RESALE:

  • Just In Health does not sell, rent, loan, trade, or lease any personal information collected at our site, including membership forms or e-mail lists.

WEBSITE DATA:

  • Just In Health analyzes our website logs to improve the value of our website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

EMAIL PRIVACY:

  • Just In Health maintains e-mail lists. To keep our customers and members informed. Individuals must affirmatively request to join our mailing lists. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.

RETURN/EXCHANGE POLICY:

  • All products sales on www.JustInHealth.com are final and binding.

RECORDED PRODUCTS: 

  • Due to the nature of Dr. Justin’s educational materials, no returns will be accepted. All sales of recorded materials are final, without exception.

SUPPLEMENT SHIPPING POLICY 

  • Shipping for supplements that aren’t special orders are free for all orders greater than $199 in the intercontinental USA.  Orders that are not special orders under $199 have a $10.50 flat rate shipping fee.
  • If you do not receive an invoice within 24 hours after your consult, please email the office so you can confirm that you have received it. From time to time, invoices may go to the spam folder, or an incorrect email address may be on file. It is the patient’s responsibility to make sure they are receiving all of the office’s emails.
  • All ingredients for Dr. J’s supplements can be found in the store as well. It’s the patient’s responsibility make sure there are no specific allergens in the supplements before they are shipped, the best time to address this is during the supplement program design. If products are sent and allergies are found after the fact, the above return policy applies.
  • International orders are shipped by USPS Mail International Priority. Please contact the office for any international shipment requests. If you require expedited shipping, please e-mail for UPS Expedited Worldwide shipping charges. International shipping fees will be charged on a separate invoice once distance and weight costs can be calculated.
  • The clinic is not responsible for issues with shipping as long as the products are sent to the address approved by the patient in the previous invoice.
  • The patient is responsible for making arrangements with the delivery services if there is an issue with the package, this includes lost or stolen packages as well.
  • The clinic is not responsible for any packages seized by customs or any VAT or customs fees that may be incurred.
  • We do not provide refunds on shipping fees.
  • Products manufactured by Dr. Justin carry a 30-day limited warranty against defects. Any products missing from your order must be reported within the first week of receiving the order.

RETURN POLICY & REFUNDS:

  • Please be aware that once purchased, all sales of supplements and laboratory tests are final. We are unable to offer refunds or exchanges for these items.
  • All ingredients for Dr. J's supplements can be found in the store as well. It's the patient's responsibility to ensure there are no specific allergens in the supplements before they are shipped; the best time to address this is during the supplement program design.
  • There are no refunds for any serviced consultations.
  • Any fraudulent chargeback claims will be disputed and sent to collections.

WARRANTY INFORMATION AND DEFECTIVE PRODUCTS: 

  • Products manufactured by Dr. Justin carry a 30-day limited warranty against defects. Any products missing from your order must be reported within the first week of receiving the order.

PRODUCTS PURCHASED FROM RE-SELLERS: 

  • If you purchased a Dr. Justin product from any re-sellers, then you must handle the return directly through them.
  • We accept Visa, MasterCard, or Discover or digital checks via invoice. All payments must be made in U.S. funds.
  • All orders must be pre-paid.
  • Prices are subject to change without notice.
  • Payment is due at the time of consultation via emailed invoices and text reminders. A late fee of $5 per day will be applied to bills unpaid after 48 hours. This prevents delays in patient care.
  • Methods of payment: Visa, MasterCard, Discover or Debit. E-check via online invoice.
  • All consultations are timed from the time the appointment begins; you will only be billed for the actual time block used. This also includes new patient consultations.

SHIPPING & HANDLING:

  • Within the mainland, U.S. orders are shipped via USPS Ground or Priority Mail, unless otherwise requested. If you require your order quickly, please ask for request expedited shipping to ensure your products arrive sooner.
  • Extra charges apply for orders shipped to International countries as well as  Hawaii and Alaska. Please e-mail if you have questions.
  • International orders are shipped by USPS Mail International Priority. Please contact the office for any international shipment requests. If you require expedited shipping, please e-mail for UPS Expedited Worldwide shipping charges. International shipping fees will be charged on a separate invoice once distance and weight costs can be calculated.
  • The clinic is not responsible for issues with shipping as long as the products are sent to the address approved by the patient in the previous invoice. The patient is responsible for making arrangements with the delivery services if there is an issue with the package, this includes lost or stolen packages as well.
  • The clinic is not responsible for any packages seized by customs.
  • Products manufactured by Dr. Justin carry a 30-day limited warranty against defects. Any products missing from your order must be reported within the first week of receiving the order.

SUPER-BILLS:

  • All receipts given at checkout contain CPT codes and ICD 10 codes that can be submitted to your insurance company for reimbursement. The easiest way to do this is by calling the customer service number on the back of the insurance card to receive instructions regarding the submission of your claim.
  • The Doctor is not responsible for any insurance claims that are not reimbursed.  Any in-depth paperwork that requires that Doctor to fill out will be charged to the patient at the doctor’s hourly rate.

*All policies and procedures are subject to change. Any patient working with the clinic must adhere to all terms, policies, and procedures unless individual accommodations are made. If you have any questions, please let the clinic know.