Privacy Policy

  • New Patients

    First Appointment

    Your first consultation will be 45 minutes – 1 hour on average $299. During this time Dr. Justin will determine the appropriate lab tests you should order to address your specific health concerns.

    Fee Schedule

    New Patient consultation: $299 (45 minutes - 1 hour) on average.

    45-60 minutes: $200

    30-45 minutes: $150

    15-30 minutes: $100

    1-15 minutes $50

    • Payment is due at the time of consultation. A late fee of $5 per day will be applied to bills unpaid after 48 hours.
    • Methods of payment are: Check or money order (in advance) Visa, MasterCard, Discover or Debit.
    • All consultations are timed from the time the appointment begins; you will only be billed for the actual time block used.
    • Nutrition consults: 30-45 minutes are $100.
    • New patient consults may go longer depending on how in depth or complex someones medical history is.
    • After hour new patient consults are $100 extra.
    • After hour followup consults for existing patients are $100 extra.
  • Appointments

    Follow-up consults may be scheduled in 15, 30, 45, or 60-minute blocks of time. We encourage you to book your appointments 4 weeks in advance. As a courtesy to you, our office will email you 3 days in advance to remind you of your appointment.

    Lab Tests

    The results of your lab test(s) will be sent to Dr. Justin 2 to 4 weeks after mailing your specimens to the lab Dr. Justin will evaluate the results. After evaluation, you will be contacted to schedule a follow-up appointment. Certain blood work can be billed to the patient’s insurance, this is dependent upon the type of insurance you have as well as your deductible. When insurance is not  available, cash discount options can be used to purchase blood work. The patient is responsible for any lab work their insurance does not cover.

    Appointments

    Follow-up consults may be scheduled in 15, 30, 45, or 60-minute blocks of time. We encourage you to book your appointments 4 weeks in advance. As a courtesy to you, our office will email you 3-7 days in advance to remind you of your appointment.

    Lab Tests

    The results of your lab test(s) will be sent to Dr. Justin 2 to 4 weeks after mailing your specimens to the lab Dr. Justin will evaluate the results. After evaluation, you will be contacted to schedule a follow-up appointment. Certain blood work can be billed to the patient’s insurance, this is dependent upon the type of insurance you have as well as your deductible. When insurance is not available, cash discount options can be used to purchase blood work. The patient is responsible for any lab work their insurance does not cover.

    Cancellations

    If you are unable to keep your scheduled appointment, please notify our office a minimum of 48 hours before your scheduled time or you may be charged for that appointment. New Patient Consultations may be charged in full if the cancellation policy is not followed. Dr. Justin has patients waiting a month to be seen, and a missed appointment takes time away from someone else.

    Please make sure you are receiving confirmation and reminder emails regarding your appointments. If not please mark these appointments on your calendar manually to ensure you can attend. You can also mark these emails as friendly to increase the chance that you will receive them.

    As a courtesy, our scheduling service will email you an appointment reminder the day the appointment is made and 1-7 days in advance before your consult. We can not guarantee patients will receive these reminders because of email and spam filters. Not receiving a reminder email is not an acceptable excuse for a missed consultation.

    If The Doctor Is Running Late

    If the Doctor is running late you must be available for the entire time of the consult. The Doctor may be running late with his previous patient, you will be charged a missed consult fee equal to the value of the consult if you are not available.

  • Super-Bills

    All receipts given at check out contain cpt codes and IC10 codes that that can be submitted to your insurance company for reimbursement. The easiest way to do this is by calling the customer service number on the back of the insurance card to receive instructions regarding the submission of your claim.

    The Doctor is not responsible for any insurance claims that are not reimbursed. If there are any changes to a super-bill that need to be made, it is the responsibility of the patient to find out from their insurance what needs to be amended. The office will make adjustments to the super-bill at $5 fee per receipt. Any in depth paperwork that requires that Doctor to fill out will be charged to the patient at the doctors hourly rate.

  • Returned Products

    • Pre-approval is required on all returns. Once approved we will provide instructions for the return process.
    • Refunds are granted via PayPal to avoid chargeback fees or the refund can be returned to your credit card for a 3% chargeback fee.
    • Refunds are given once products are returned and then inspected. Opened supplements, refrigerated supplements or special orders cannot be refunded.
    • Supplements (non-special order, unopened and non-refrigerated items) may be returned with a 15% restocking fee of the purchase price for store credit once products are returned.
    • All supplement returns must be requested within 30 days of the invoice date and returned no later than one week after the return window of 30 days.
    • Prepaid tests and lab read fees can be returned for credit within 30 days of the invoice date and returned no later than one week after the return window of 30 days for a 15% restocking fee.
    • All ingredients for Dr. J's supplements can be found in the store as well. It's the patient's responsibility to make sure there are no specific allergens in the supplements before they are shipped, the best time to address this is during the supplement program design. If products are sent and allergies are found after the fact, the above return policy applies.

    Important Notes

    • Dr. Justin is not a medical doctor; he does not service medical emergencies. If you have a medical emergency, you must contact your primary care physician or dial 911!
    • Please contact the office if you are not clear on any of our policies or procedures.
    • Dr. Justin is not providing you Chiropractic treatment.
    • Dr. Justin does not treat or diagnose any medical disease. Dr. Justin’s work is to help support physical and chemical stress imbalances, with the goal of promoting wellness.
    • Patients are seen via phone or virtual mediums like skype or facetime, need to realize there are physical limitations of not seeing the doctor in person. Due to these physical limitations, it's important that a patient has seen their primary care physician within one year in person to rule out any disease pathologies as well assess any health issues that may be limited via a virtual assessment. 

    Communication Outside of Scheduled Consultation

    • Many people now use email as a primary way to communicate with others. We appreciate that email can be a great way to ask a quick question or clarify something from your last visit or share with us how you are doing. Yes or no questions are best with email correspondence. A question that doesn't involve a back on forth dialogue that can be answered in 1-2 sentences is also acceptable.
    • We have found through experience, however, that email is often not the best way to deal with more treatment-oriented questions and decisions such as questions regarding your medical issues, changes in your symptoms, or complex requests. Instead, in these cases please schedule an appointment so your doctor will have time set aside to directly hear and address your concerns. If there is no time available on the calendar for a troubleshoot consult, please email and call the office so we can find a time to squeeze you in.
    • If you have sent us an email and have not heard back from us after several days, please follow up with a phone call.
    • Dr. Justin is not a medical doctor, for any medical emergencies please call 911. If you are in need of refills on prescription medication, please see the original prescribing physician.

    SHIPPING & HANDLING:

    • Within the mainland, U.S. orders are shipped via USPS Ground or Priority Mail, unless otherwise requested. If you require your order quickly, please ask for request expedited shipping to ensure your products arrive sooner.
    • Extra charges apply for orders shipped to Internation countries as well as  Hawaii and Alaska. Please e-mail if you have questions.
    • International orders are shipped by USPS Mail International Priority. Please contact the office for any international shipment requests. If you require expedited shipping, please e-mail for UPS Expedited Worldwide shipping charges. International shipping fees will be charged on a separate invoice once distance and weight costs can be calculated.
    • The clinic is not responsible for issues with shipping as long as the products are sent to the address approved by the patient in the previous invoice. The patient is responsible to make arrangements with the delivery services if there is an issue with the package, this includes lost or stolen packages as well.
    • The clinic is not responsible for any packages seized by customs.
    • Products manufactured by Dr. Justin carry a 30-day limited warranty against defects. Any products missing from your order must be reported within the first week of receiving the order.
  • Clinic Policies and Procedures

    A full list of policies and procedures can be found at https://www.justinhealth.com/terms (click here). All policies are subject to change. Please refer back to the website to stay up to date on any policy changes. 


  • have read and understood Dr. Justin’s terms, policies and procedures in the paperwork and at www.justinhealth.com/terms

The entire contents of this website are based upon the opinions of Dr. Justin Marchegiani unless otherwise noted. Individual articles are based upon the opinions of the respective author, who retains copyright as marked. The information on this website is not intended to replace a one-on-one relationship with a qualified health care professional and is not intended as medical advice. It is intended as a sharing of knowledge and information from the research and experience of Dr. Justin and his community. Dr. Justin encourages you to make your own health care decisions based upon your research and in partnership with a qualified healthcare professional. These statements have not been evaluated by the Food and Drug Administration. Dr. Marchegiani’s products are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using any products.