Privacy Policy

  • New Patients

    First Appointment

    Your first consultation will be 45 minutes – 1 hour on average $299. During this time Dr. Justin will determine the appropriate lab tests you should order to address your specific health concerns.

    Fee Schedule

    New Patient consultation: $299 (45 minutes - 1 hour) on average.

    45-60 minutes: $200

    30-45 minutes: $150

    15-30 minutes: $100

    1-15 minutes $50

    • Payment is due at the time of consultation. A late fee of $5 per day will be applied to bills unpaid after 48 hours.
    • Methods of payment are: Check or money order (in advance) Visa, MasterCard, Discover or Debit.
    • All consultations are timed from the time the appointment begins; you will only be billed for the actual time block used. This also includes new patent consultations.
    • New Patient Consults may go longer depending on how in depth or complex someones medical history is.
  • Appointments

    Follow-up consults may be scheduled in 15, 30, 45, or 60-minute blocks of time. We encourage you to book your appointments 4 weeks in advance. As a courtesy to you, our office will email you 3 days in advance to remind you of your appointment.

    Lab Tests

    The results of your lab test(s) will be sent to Dr. Justin 2 to 4 weeks after mailing your specimens to the lab Dr. Justin will evaluate the results. After evaluation you will be contacted to schedule a follow-up appointment.Certain blood work can be billed to the patient’s insurance, this is dependent upon the type of insurance you have as well as your deductible. When insurance is not  available, cash discount options can be used to purchase blood work. The patient is responsible for any lab work their insurance does not cover.

    Cancellations

    If you are unable to keep your scheduled appointment, you must notify our office a minimum of 48 hours before your scheduled time or you may be charged for that appointment. Dr. Justin has patients waiting months to be seen, and a missed appointment takes time away from someone else.

  • Super-Bills

    All receipts given at check out contain cpt codes and IC10 codes that that can be submitted to your insurance company for reimbursement. The easiest way to do this is by calling the customer service number on the back of the insurance card to receive instructions regarding the submission of your claim.

    The Doctor is not responsible for any insurance claims that are not reimbursed. If there are any changes to a super-bill that need to be made, it is the responsibility of the patient to find out from their insurance what needs to be amended. The office will make adjustments to the super-bill at $5 fee per receipt. Any in depth paperwork that requires that Doctor to fill out will be charged to the patient at the doctors hourly rate.

  • Returned Products

    • PRE-APPROVAL IS REQUIRED ON ALL RETURNS!
    • Supplements (unopened and non-refrigerated items) may be returned with a 15% restocking fee of the purchase price for store credit.
    • No supplement returns will be accepted after 30 days on all regularly stocked items. No supplement returns will be accepted after 30 days.
    • Special orders and refrigerated products are non-returnable.
    • Prepaid tests can be returned for credit within 1 months of purchase.
    • All ingredients for Dr. J's supplements can be found in the store as well. It's the patients responsibility make sure there are no specific allergens in the supplements before they are shipped, the best time to address this is during the supplement program design. If products are sent and allergies are found after the fact, the above return policy applies.

    Important Notes

    • Dr. Justin is not a medical doctor; he does not service medical emergencies. If you have a medical emergency, you must contact your primary care physician or dial 911!
    • Please contact the office if you are not clear on any of our policies or procedures.

    Communication Outside of Scheduled Consultation

    • Many people now use email as a primary way to communicate with others. We appreciate that email can be a great way to ask a quick question or clarify something from your last visit, or share with us how you are doing. Yes or no questions are best with email correspondence. Question that don't involve a back on forth dialogue that can be answered in 1-2 sentences are also acceptable.
    • We have found through experience, however, that email is often not the best way to deal with more treatment-oriented questions and decisions such as questions regarding your medical issues, changes in your symptoms, or complex requests. Instead, in these cases please schedule an appointment so your doctor will have time set aside to directly hear and address your concerns. If there is not time available on the calendar for a trouble shoot consult, please email and call the office so we can find a time to squeeze you in.
    • If you have sent us an email and have not heard back from us after several days, please follow up with a phone call.
    • Dr. Justin is not a medical doctor, for any medical emergencies please call 911. If you are in need of refills on prescription medication, please see the original prescribing physician.

  • Clinic Policies and Procedures

    A full list of policies and procedures can be found at http://www.justinhealth.com/FAQ (click here). All policies are subject to change. Please refer back to the website to stay up to date on any policy changes. 


  • have read and understood Dr. Justin’s Policies and Procedures.

  • Electronic Signatures Are Legally Binding
Content on this website is not considered medical advice. Please see a physician before making any medical or lifestyle changes.
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