What does it cost to work with you?
New patient consults with Dr. J $399.
Follow-up consultations (For existing patients only) are billed in the block increments below.
- 45-60 minute follow-up: $299
- 30-45 minutes follow-up: $225
- 1-30 minutes follow-up $150
Consultation are typically recommended every 4-5 weeks to ensure optimal compliance and support is given.
New patient consults with the new patient consult coordinator $325 (Not Dr. J).
It depends on how many test kits are recommended (typically 1-4) but we always recommend that if there are any budgetary concerns, clients start with their first test.
Body System 1 Test (Hormone System): Range between $100-$450.
Body System 2 Test (Digestion & Infections): Around $400
Body System 3 Test (Detox, Nutrients & Toxicity): $300-$450
Test recommendations are specifically recommended at the time of new patient consult and follow consults. Our recommendations are based on getting the optimal information depending on what the patient is dealing with health-wise.
All of our recommendations can be adjusted and consolidated to help meet the budget of the patient. Doing something is always better than nothing, creating a program where at least 1 test can be taken is a great starting point.
Supplement recommendations can range between $50 to $400 per month. Supplements are recommended specifically on a case by case basis depending on patients individual body system lab testing for the their hormones, digestion, infections, detox, and nutritional deficiencies. It’s also dependent on what phase of care the patient maybe in, as some phases of care overlap. This may occur like when infections are being addressed while supporting the adrenal and digestion.
The factors that can influence supplement recommendations also include the patient’s current diet, lifestyle, sleep, work and home stress. Other variables can include your age and how long you have been dealing with health challenges for.
Supplementation recommendation can also be adjusted to a patients budget. The biggest issue is making sure expectations are managed. The more health challenges a patient is currently dealing with may require more supplementation to help accelerate their healing.
Does he offer any discount if more than one family member will be signing up to become a patient?
We offer new patient consultations with family who are refered in at a discount of $100 off the typical new patient consult rate to see Dr. J.
Does my new patient consultation fee include follow ups, test kits and supplements?
The new patient consultation is an assessment of your health and recommendations on what tests are required to understand the state of your body systems. The new patient consultation fee does not include any follow ups, test kits or supplements. It does include extensive wellness resources including videos, books and handouts accessible in the members area and via email.
Does Dr. Justin offer any kind of discounts for students/elderly?
There are no discounts available at this time.
Does Dr. Justin take any insurance?
We do not bill insurance companies; it is up to each individual to determine whether their insurance plan provides reimbursement for consultations, supplements and lab tests. With certain labs we help facilitate the lab company billing the patient’s insurance. If there are any issues with the billing, it is the patients responsibility to contact the lab to address the matter.
How can the office help with getting reimbursements for consultations and/or test kits?
All patient invoices are super-bill coded and list CPT and diagnosis codes that you may submit to your insurance company. Our superbills provide the codes for consultations and lab tests. Most insurance companies will not reimburse for supplements. Please note that we cannot guarantee reimbursement. This will depend on your individual plan. HSA and flex savings account can be used for payment as well.
How much time do I have to cancel or change a scheduled consultation?
If you are unable to keep your scheduled appointment, please notify our office a minimum of 72 hours before your scheduled time or you may be charged for that appointment. New Patient Consultations may be charged in full if the cancellation policy is not followed. Dr. Justin has patients waiting a month to be seen, and a missed appointment takes time away from someone else.
Just a friendly reminder, if you are having are a difficult time canceling or rescheduling your appointment online, you are more than likely inside of the 72 hours cancelation window of your appointment, where the software shuts down your ability to move the appointment
Please make sure you are receiving confirmation and reminder emails regarding your appointments. If not please mark these appointments on your calendar manually to ensure you can attend. You can also mark these emails as friendly to increase the chance that you will receive them.
As a courtesy, our scheduling service will email you an appointment reminder the day the appointment is made and 1-7 days in advance before your consult. We can not guarantee patients will receive these reminders because of email and spam filters. Not receiving a reminder email is not an acceptable excuse for a missed consultation.
How does Dr. Justin bill his clients?
The payment is due after the consultation, the patient will receive an emailed invoice where payment can be entered online to finalize the invoice.
What types of payment does Dr. Justin accept?
Methods of payment are: Digital Checks (no mailed checks), Visa, MasterCard, HSA, Flex-savings, Discover or debit card.
Why did I receive a late fee on my invoice?
Late fee’s are added automatically by our invoicing software, but If you need to adjust your invoice, don’t worry you will not be charged any late fees as long as you let us know you need to make adjustments in the first couple business days of receiving it. If you need to delay any of the supplements or labs (not including consults) we can break them up into separate invoices that can be paid at a later date of your choosing. Labs and supplements will ship once they have been paid.
You can also ask the doctor to leave supplements or labs off your invoice during your consult and you can go online and order them at your leisure at www.justinhealth.com/shop.
We always waive late fees as a one time courtesy for new patients. When you read the invoice cover letter that goes out with every emailed invoice, the late fee policy is very transparent. The late fees start 2 business days after the consult and do not apply if you reach out back to the office in the first 2 business days to make any adjustments. If you have reached out to the office within 2 business days and received a late fee, just email us and we can waive it for you.
The policy is here for a few reasons.
1. To incentivize good patient behavior to ensure payments are collected in a timely manner. In a physical setting, payment would take place immediately after the consult.
2. To ensure the timing and sequencing of care in regards to labs, supplements and follow-up consult rescheduling. Also, many patients have information regarding their invoice top of mind right after their consult, the longer a patient waits to pay, the greater chance they forget why they are being prescribed a certain supplement or lab tests in their protocol. This then requires the need to schedule additional follow up consults so the patient can be refreshed on the rationale of their protocol.
3. To prevent staff time from being spent chasing after late invoices, rescheduling patients, answering questions and accommodating patients who have delayed payment.
Since we added this policy it solves the issues above. Thank you.