Cancellation Policy
For rescheduling, the office requires a minimum of 3 business days before your scheduled consult, or you will be assessed a missed consult fee equal to the value of the appointment time and type scheduled. See the terms of service for specific pricing and all other clinic policies by clicking here.
Dr. Justin has patients waiting over a month to be seen, and a missed appointment takes time away from other patients. We require at least 3 business days for cancellation so we can use that time to help someone else get the care they need.
As a courtesy, our scheduling service will email you an appointment reminder the day the appointment is made and 1-7 days in advance before your consult. We can not guarantee patients will receive these reminders because of email and spam filters. Not receiving a reminder email is not an acceptable excuse for a missed consultation. You can also mark these emails as friendly to increase the chance that you will receive them.
If you are unable to keep your scheduled appointment, please reschedule online using the clinic's email software; for additional instructions, click here.